Legal
Refund & Cancellation Policy
Last updated 28 July 2026.
In short
Explorer+ is a monthly subscription. You can cancel at any time. When you cancel, your access continues to the end of the month you have already paid for, and you are not billed again. Partial months are not refunded.
How to cancel
Cancel from your account page. Cancellation takes effect at the end of your current billing period — you do not lose access immediately, and there is nothing else you need to do.
If you cannot reach your account for any reason, email support@unlockparadise.ph from the address on your account and we will cancel it for you.
What happens after you cancel
- Your account stays open and reverts to the free Explorer tier.
- Premium destinations, your bucketlist, and your portfolio lock.
- Your saved data is not deleted. Your bucketlist and portfolio are kept, and they come back if you resubscribe.
- Reviews you have written stay published.
Refunds
Explorer+ is a digital subscription billed monthly at ₱39. Because access is granted immediately and in full for the month you pay for, we do not refund partial months. Cancelling stops the next payment; it does not refund the current one.
Billing errors
If you were charged in error — billed after cancelling, charged twice for the same month, or charged an amount other than ₱39 — email support@unlockparadise.ph with the date and amount. We will investigate and refund any charge that should not have been taken. We aim to respond within 5 business days.
Failed payments
If a monthly renewal fails — an expired card, insufficient funds — we will let you know by email so you can update your details. If the payment is not completed, Explorer+ access ends when the period you last paid for runs out, and your account reverts to the free Explorer tier. Nothing is deleted.
Price changes
If we change the price of Explorer+ we will give you at least 30 days’ notice by email. The new price applies from your next renewal after that notice, and you can cancel before it takes effect.
Contact
Anything about billing, cancellations, or refunds: support@unlockparadise.ph. See also our Terms of Service.
